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I am having problems with my download and none of the below works, what can I do?

Please contact support@msgme.com and include the following information in your email:

-Phone number
-Phone model
-Wireless provider
-Which content you were trying to download

How do I unsubscribe?

Msgme wants to make it easy for you to unsubscribe if at any time you are not satisfied. From your mobile phone, send any of the following: "Unsub", "Stop", "Quit", or "Cancel" to 67463 or e-mail us directly at support@msgme.com.

What is Msgme?

Msgme, Waterfall Mobile's flagship platform, enables marketers to build direct-to-consumer relationship management, create a mobile media distribution channel for messaging and multimedia content and analyze all reporting results from a simple-to-use web platform. For information on Waterfall Mobile or Msgme, please visit www.waterfallmobile.com or www.msgme.com.

How much does it cost to text Msgme?

Texting Msgme keywords is no charge, although your carrier's standard text message costs may apply. Ringtone, images, video clips and game downloads do have a charge, but you will have to consent to any charges before downloading.

Is my phone number safe? Will I get spam?

Your phone number is kept confidential and safe and only campaign owners can pubish to their subscription lists. You will not receive any spam and your phone number will NOT be sold to marketers.

Which carriers are supported?

Subscriptions and messaging is available on the following carriers: AT&T, Verizon, Sprint, T-Mobile, Alltel, Boost, Dobson, Cellular One, and Nextel. Not all pre-paid phones however are supported.

Ringtone and wallpaper downloads are available on AT&T, Verizon, Sprint, T-Mobile, and Dobson.

I have an iPhone, Treo, or Blackberry. Will the ringtone downloads work?

Currently, ringtones are not available to iPhones since all commercial ringtone sales are handled via the iTunes store. Some models of older smartphones such as Blackberry and Treos have intermittent problems with downloading ringtones. If you have any problems, please contact support@msgme.com. We make every effort to provide compatibility, but many models only work with manufacturer or device-specific proprietary media formats.

I have not received my file yet? Where is it?

Your phone must be internet capable and support SMS and WAP Push (data services). Additionally, depending on the time of the day, your carrier might be slow delivering a text message - so please be patient.

How do I find the message that has been sent?

Cell phones vary dramatically on where and how they display SMS/text messages. We regularly test the Msgme service on over 800 phone models and some models have variations based on the carrier. Unfortunately, there is no standard set of instructions on how to find text messages on the wide variety of phones.

Below are some tips that may help:

Typically, there is a menu button on the phone that, when pushed, lists all the available options. Look for an option that says "SMS" or "Text Messages" or "Messages" or "Notifications". This will open up a list of all messages that your phone has received, listed in the order that they were received. Scroll using the arrow keys on your phone until you see a message from the number "67463". Once the message is highlighted, press the "OK" or "GO" or "Green" button on your phone to open the message.

Some phones support a different kind of text messaging known as WAP Push. This is sometimes handled differently on phones compared to a standard text message. You might get a window popup up on your phone automatically that says "Urgent Message" or "Notification" or "Unknown Sender" and an option to accept or retrieve the content. This is expected and makes downloading files easier than with standard text messaging. Some phones put this special kind of message into a separate folder from the rest of the SMS/text messages. This folder may be labeled "Browser Messages", "Notifications", "OTA Updates" or "System Messages". If you have such option when you press the menu button, you may want to look in there for the message from Msgme.

I see the message you sent, but how do I get the ringtone or file on my phone?

Once you have found and opened the text message sent by Msgme, the next step is click on the web link inside the message. The text message contains a web link to the files you just created. Unfortunately, there is no standard set of instructions to click on the link as each phone is different. Below are some tips that should help you.

If your phone is supported it must also have the ability to connect to the internet. Msgme uses the internet to deliver your ringtones and pictures to your cell phone via WAP Push. This is done by sending a web link via a text message to your cell phone. Just like surfing the web on your computer, the challenge here is to "click" on the link inside the text message to open up a browser on your cell phone.

On some cell phones, this is very easy. Once you have opened the text message with the link, you use the phone's arrow keys to scroll through the message until the link is highlighted (just like it would be on your computer). Simply click "Go" or "Ok" or "Navigate" or the "Green Button" on your phone to follow the link.

Other cell phones make this task difficult. Once you have opened the text message with the link, you must press the menu button on your phone. This will display a list of options. If you see the option for "Go To" or "Navigate" or "Retrieve" or "Open WAP" or "Use Detail" or "Find", select the option to follow the link.

On very few phones there is the option to extract the link from the text message. Once you have opened the text message with the link, you must press the menu button on your phone. There will be an option in the menu to "Extract Link"; selecting this option will give you a list of web links to choose from. In this case, there should only be one choice which you must press "OK" or "Go" or "Navigate" to follow the link.

On very few phones there is simply no way to navigate the link automatically. If all the above suggestions fail to work, please contact us.

I have downloaded a file, now how do I save it?

Once you have downloaded the ringtone or picture to your phone you need to save it for future use. Some phones automatically prompt you to save the file. Other phones start playing the ringtone or display the picture. In this case, you must press the menu button on your phone to view the options for the ringtone or picture being displayed. Select the "Save" or "Save Media" or "Apply" option to save the file to the phone.

Detailed instructions to download content by phone maker:

This section contains examples of steps to download files (ringtones or pictures) to your cell phone. Unfortunately, the steps vary greatly between phones, even among phones made by the same manufacturer. There is no standard instruction set that will cover all phones. If these do not work for your specific phone model, look in the "Problems Downloading Ringtones and Pictures" section for helpful ideas on how to retrieve your files.


Nokia

  1. Open the text message
  2. Click on "Options"
  3. Select "Use detail" or "Find"
  4. Select "Web address"
  5. Highlight the URL and click on "Go to"
  6. Click on the file to download
  7. Select "Yes" if asked to connect (this will download the file)
  8. Click on "Options"
  9. Select "Save"
  10. The file will be saved in "Media Gallery"

    11. If the phone does not prompt you to use ringtone or picture after download, continue with these steps:

  11. Go to "Profiles" and select the desired profile
  12. Select "Customize"
  13. Select "Ringtone"
  14. Select "Change"
  15. Select the desired ringtone from the list

*These instructions may not apply to your Nokia phone.


Motorola

  1. Open the text message
  2. Click "Menu"
  3. Select "Go To"
  4. Click on the file to download
  5. Select "Apply as Ringtone" or "Apply as Wallpaper"
  6. The file will be saved in "Multi Media" under "Sounds" or "Images"

*These instructions may not apply to your Motorola phone.


Samsung

  1. Open the text message
  2. Click on "Options"
  3. Select "Go"
  4. Select the file to download and click "Go" (The URL may or may not be highlighted)
  5. Select "Continue" if asked to trust content
  6. Select "Use"
  7. Select "Set"
  8. The file will be saved in "Downloads" under "Ringers" or "Wallpaper"

*These instructions may not apply to your Samsung phone.


LG

  1. Open the text message
  2. Navigate to the web link
  3. Click on the file to download (the song may start to play or the picture might be displayed)
  4. Click on "Options"
  5. Select "Save Sound" or "Save Picture"
  6. Select "Ok"

    7. If the phone does not prompt you to use ringtone or picture after download, continue with these steps:

  7. Click "Menu"
  8. Select "Settings and Tools"
  9. Select a ring option and select a sound for the list.

*These instructions may not apply to your LG phone.


Sony Ericsson

  1. Open the text message
  2. Highlight the URL and click "Open"
  3. Select the file to download
  4. Select "Yes" to save in phone memory
  5. Select "Set as Ringtone" or "Set as Wallpaper"
  6. The files will be saved in "File Manager" under "Sounds" or "Pictures"

*These instructions may not apply to your Sony Ericsson phone.


Audiovox

  1. Open the text message
  2. Click "Menu"
  3. Navigate to the web link
  4. Click on the file to download
  5. Select "Save Media"
  6. Click "OK"
  7. The file will be saved to your "Media Gallery" under "Tones" or "Pics"

*These instructions may not apply to your Audiovox phone.


I haven't received my download. What is the problem?

Please make sure that WAP Push is enabled on your cell phone. Depending on the make of your phone, you need to set the WAP Push setting to "On", "Allow all", "Always", or "Receive all". Here are some hints on where to locate this setting:


Nokia

  • Services > Settings > Service Inbox settings
  • Messaging > Settings > Service Msg.

Motorola

  • Messages > Browser Msgs > Menu Button > Browser Msg Setup
  • Messages > Browser Messages > Browser Msg Setup

LG

  • Internet > Push Messages > Receive

Samsung

  • Fun Box > WWW Services > Push Messages > Setting
  • Fun Box > Wap Browser

Sony-Ericsson

  • Messaging > WAP Push > Allow Push
  • Wap Services > Push Messages
  • Messaging > Wap Push

If in doubt, please refer to your phone's manual or ask your phone's manufacturer for assistance.


My download link has arrived, but I can't find it on my cell phone. Where is it?

The download link is in the body of a message that Msgme sent to your cell phone. Depending on the make of your phone, this message will go to your text or WAP Push inbox, also known as a "Service Inbox", "Funbox", "Browser Message Inbox" or simply "Push Inbox".


What do I do with the download link I received?

  1. Open the message we sent you.
  2. Scroll down to the download link.
  3. Click on the link and you will be immediately connected.
  4. The download will start automatically.
  5. When the download is finished, just save it.

Important: Never click "interrupt" during the download! Wait until the download is finished.


Why can't I download when I click on the link?

WAP might not be set up correctly on your cell phone. Please ask your wireless carrier how to adjust your settings or click on the respective link below:

T-Mobile WAP settings

Attention Account Holders:

Need help with your Msgme account? Sign In and click on the Support tab for account-specific support.